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EN Dubai Pass Privacy Policy


EN Smartvisit - Terms of Service

Last Updated (2023-12-01)

EN ##### Intrduction
1.1. Scope

This website is provided by Smartvisit International Pty Ltd. These Terms of Service (“Terms”) govern your use of the services made available by Smartvisit International Pty Ltd and its affiliates (“Smartvisit,” “we,” or “us”) for the use of digital tickets or passes (each a “Pass”) to certain events, venues, and experiences (“Attractions”) through the use of a physical card or via the Smartvisit app, which allows you to access and manage your Pass (the “App”) (together, the “Services”). By using the Services you acknowledge that you have read and understand these Terms and agree to abide by them. Your continued use of the Services constitutes your acceptance of these Terms. If you do not agree with any part of these Terms, you agree to immediately stop using the Services. YOU AGREE THAT THESE TERMS ARE ENFORCEABLE LIKE ANY WRITTEN CONTRACT SIGNED BY YOU. In addition to these Terms, you may be required to agree to additional terms and conditions applicable to a particular Pass or Attraction or to specific portions or features of the Services. Such additional terms and conditions are hereby incorporated into these Terms and you agree to abide by such additional terms and conditions.

1.2. Updates to the Terms

We may modify these Terms at any time. We will post any changes to these Terms on our website, and will indicate the date the Terms were last revised. Your continued use of the Services after any such change constitutes your acceptance of the updated Terms.

1.3. Notice of Binding Arbitration

TO THE FULLEST EXTENT PERMITTED BY LAW, ANY AND ALL DISPUTES OR CLAIMS RELATED TO THESE TERMS OR ARISING OUT OF YOUR USE OF THE SERVICES MUST BE RESOLVED EXCLUSIVELY BY BINDING ARBITRATION. SUCH ARBITRATION SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS AND MAY NOT BE PURSUED AS A CLASS ACTION. PLEASE CAREFULLY REVIEW SECTION 10 BELOW. YOU ARE GIVING UP YOUR RIGHT TO GO TO COURT TO ASSERT OR DEFEND YOUR RIGHTS IN RELATION TO THESE TERMS.

2. The Services

2.1. Passes and Attractions

Passes provide entrance or access to attractions, tours, shopping, dining, cultural experiences, and/or event subject to the specific terms and conditions applicable to a particular Pass or Attraction. You may obtain Passes through our website, from participating Attractions, or from third-party sites or services that sell Passes. The Smartvisit App allows you manage, access and use your Pass and to link purchases made through such third-parties or our website in order to display your Passes in the App. The optimal user experience for the Pass is likely through the App, however Passes can also be accessed and managed without the use of the App, e.g. through a physical card or with documents printed from our website. Once a Pass is activated via the App, you will be entitled to use it for a limited amount of time in accordance with the specific terms applicable to that Pass. Some Attractions allow or require advanced booking of reservations when using a Pass (“Bookings”). Where Bookings are allowed or required by an Attraction, the App also allows you to make, view, and manage such Bookings or provides instructions on how to do so. Or you may find instructions on our website for how to do this outside of the App. We reserve the right to cancel any Booking that we, in our sole discretion, determine or believe was made outside the valid time period of the applicable Pass or in connection with a fraudulent Pass. The Attractions presented or shown to be included in a particular Pass upon purchase may vary from time to time and as such you should confirm availability of the Attraction in the App, on our website, or via the operator of the Attraction prior to date of intended visit. The App may provide you with promotional information related to your Passes or certain Attractions, including special offers to upgrade your existing Passes. If you choose any such promotional opportunity, you will be redirected from the App to a website where you may complete the transaction. Any such transaction will be governed by the terms and conditions, including payment terms, applicable to that website. As a convenience, our website and the App may provide you with relevant information about Attractions including, but not limited to, operating hours, location, navigation directions, availability, and current operational status (“Attraction Details”). We obtain Attraction Details from the third-party operators of Attractions and make no guarantee that Attraction Details provided on our website, in the App or otherwise through the Services are accurate or current, and we shall not be liable for any inaccuracies in the Attraction Details. Moreover, although we may provide Attraction Details as part of the Services, we are under no obligation to provide any particular information with respect to any particular Attraction. You alone are responsible for confirming directly with an Attraction any important information that may be necessary for you to use a Pass, such as hours of operation, availability, or the need to make a reservation to gain admittance. Attractions are operated by third-parties that are not affiliated with Smartvisit. We make no representations with regard to any third-party goods or services provided in connection with any Attraction. By purchasing a Pass, you acknowledge that: Passes purchased online from Smartvisit must be used within 12 months of the date of purchase unless otherwise noted in the specific set of rules further detailed on each Pass prior to or following purchase; The validity of the access included in each Pass will be based on the specific set of rules further detailed on each Pass prior to purchase, including a potential limited number of Attractions that may be visited over a certain number of days, or a limited number of days after first use; A minimum of one hour must pass between redeeming any of the benefits on the Pass unless otherwise noted in the specific set of rules further detailed on each Pass prior to or following purchase; Any unused benefits will expire based on the terms of use noted upon purchase of the Pass; You may not return to one Attraction for a second time unless otherwise noted; All sales are final. Refunds will not be provided for any unused benefits or lost Passes; Refunds are at the sole discretion of Smartvisit or as required by applicable law. If any refund is agreed, Smartvisit will have thirty (30) business days to process the refund. Where a refund is granted, all pending bookings and/or Passes will be cancelled. Smartvisit does not take any responsibility for any bank charges or exchange rate fluctuations by the issuing bank.

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